1. Your cancellation rights
CANCELLING YOUR FOMO VOUCHERS
1 You have a statutory right to cancel your purchase of the Voucher unless otherwise stated (non-refundable vouchers), within 7 working days after the day you receive your voucher via email (the “Voucher Cancellation Period”) provided your cancellation reason is not one of the below:
- 1 Not requesting availability from the merchant using the contact details provided on the product page on FOMO prior to buying the voucher, resulting in you not being able to use your voucher after purchase.
- 1.Cancelling your voucher after a booking has been made and falling outside of the merchant cancellation period needed for a refund.(Each merchant cancellation policy will then be in effect, and merchant will have to approve the refund)
If your cancellation reason is one of the above, you will still be entitled to 1 of the 3 options listed below.
- Credit for the same amount to be used on FOMO
- Extension period of your voucher for a further 3 months
- Refund less 20% handling admin processing fee
2.Should you request a refund within the 7 working day period and not form one of the above reasons, FOMO will issue you with a full refund you can do so by submitting a refund request to [email protected], However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request the services to begin being provided to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. Since FOMO is not responsible for the supply or provision of the Merchant Offering, once your Voucher is redeemed you are not entitled to a refund (in whole or in part).
2.1 If you cancel your purchase of the Voucher in accordance with this section 2. FOMO will refund you for all payments made as part of your purchase within 7 days of receipt of cancelation
2.2 If you wish to cancel your voucher after the voucher cancelation period has lapsed but within the validity period of the voucher (7 days from voucher being sent to you, you will be entitled to a credit for the same amount to be used on FOMO (Gift card codes have no expiry date until they are used to purchase a product).
2.3 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must take action against the Merchant directly. This is because the Merchant, and not FOMO, is responsible for the supply and/or provision of the Merchant Offering. FOMO only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, FOMO may, upon your request, try to help resolve the issue between you and the Merchant.
2.4 Any refund in cash will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately – [email protected]
2.5 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against FOMO related to, arising out of, or connected to that Voucher.
2.6 Should you cancel your FOMO voucher at any time after purchase, note that only payments made will be refunded and promo codes applied to that particular purchase will not be refunded.
2.7 Expired Vouchers: It is the responsibility of the purchaser to use the voucher within the indicated validity period. However, we will gladly extend your voucher where possible, if approved by the Merchant.
2.8 Validity of Vouchers: Vouchers validity for Booking will be stated on each product page and on each voucher, Ie 3 Months, 6 months or a static date will be provided, this is the amount of time you have to book with the merchant before the voucher expires
Please note once the voucher has been booked with the merchant, the merchants cancelation policy and validity applies
Errors and Omissions Excepted
Errors and Omissions Excepted (E&OE): While we strive to ensure that all product descriptions, prices, and availability on our eCommerce store are accurate and up to date, mistakes may occasionally occur. We reserve the right to correct any errors or omissions without prior notice. In the event of a pricing or product information discrepancy, we will notify you before processing your order to ensure transparency. By using our site, you acknowledge and accept that minor inaccuracies may occur and agree that we are not legally bound by unintended mistakes.
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