Waterfront, Cape Town
Waterfront Charters charge a 100% cancellation fee on all confirmed or pre-paid bookings cancelled within 24 hours of the scheduled departure time. This is in line with industry practice and means that no refund will be received for late cancellations, and the voucher or order will be considered redeemed towards that scheduled cruise. A non-arrival for a scheduled cruise will also be treated as a “No-show” with the 100% cancellation fee applied. A request to reschedule the cruise within the 24 hours of the scheduled departure time will also be seen as a cancellation within the 24 hour period. Any cruise that is rescheduled during this 24 hour cancellation period will be charged at the regular ticket price and be deemed a new booking.
Clients may receive a full refund if the booking is cancelled in writing more than 24 hours from the scheduled departure time of the booked cruise. The refund request must be submitted in writing to [email protected] and will be subject to the refund policy detailed in the clause below.
- All refund requests to be submitted in writing to [email protected]
- Requests to be submitted within 72 hours after the booked cruise; for administrative reasons we cannot countenance late claims.
- A 10% processing fee will be deducted from all refunds.
- Including all cancellations on charters for credit cards if a full / partial refund is authorized.